go444's Privacy Policy

01 Introduction and Scope

The go444 platform places the highest priority on protecting its users' personal information. This Privacy Policy ("Policy") applies to go444's website, mobile application, and all services connected to them.

By registering on the go444 platform or using its services, you are considered to have agreed to the terms of this Policy. This Policy supplements go444's Terms and Conditions and both documents should be read together.

This Policy is intended for users residing in Bangladesh. go444 complies with applicable Bangladeshi law in the processing of personal information.

1.1 Definitions

The meanings of a few important terms used in this Policy are given below:

• "Personal Information" means any information that can directly or indirectly identify you.
• "Processing" means any activity involving the collection, storage, use, transfer, or deletion of data.
• "Platform" means go444's website, app, and related digital services.
• "User" means any person registered with go444 or accessing the platform.

02 Data Collection

go444 collects only the information that is necessary to provide its services and that it is legally permitted to collect. Data is collected in two ways — directly from you and automatically.

2.1 Directly Collected Information

The information you provide yourself during registration and account management includes:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID number or equivalent identity document (for identity verification)
• Financial transaction details — deposit and withdrawal information via bKash, Nagad, Rocket, Upay, or bank transfer
• Written messages or descriptions of issues submitted when contacting support

2.2 Automatically Collected Information

When you use the go444 platform, certain technical information is collected automatically:

• IP address and device type
• Browser name and version
• Activity logs on the platform (login times, pages viewed, gameplay records)
• Cookies and session data (see Section 6 for details)

2.3 Information Collected via Third Parties

For identity verification and fraud prevention, go444 may in certain cases verify information through approved third-party services. Only the necessary confirmation data is used in such cases.

03 Purpose of Data Use

go444 uses collected information only for the purposes described below. If a purpose is not listed here, the data is not used for it.

3.1 Account Management and Service Delivery

• Completing the registration process and creating an account
• Verifying login and ensuring account security
• Processing deposits, withdrawals, and other transactions
• Storing game session and betting history

3.2 Service Improvement

• Identifying and resolving technical issues on the platform
• Analysing user experience to improve services
• Testing new games and features

3.3 Safety and Security

• Detecting and preventing account hacking and fraud
• Carrying out necessary monitoring to prevent money laundering
• Preventing unauthorised access

3.4 Communications

• Providing support via live chat and email
• Sending important notifications related to your account
• Informing you of changes to service terms or policies

3.5 Responsible Gaming Support

go444 encourages its users to enjoy games in a safe and responsible way. Using the data collected for this purpose, we can identify potentially problematic behaviour and offer assistance. Our Responsible Gaming guidelines discuss this in detail.

04 Data Storage and Security

go444 stores user data on secured servers and applies multiple layers of security measures to prevent unauthorised access.

4.1 Technical Security Measures

• SSL Encryption: All data transmitted between the platform and the user's device is encrypted using SSL technology.
• Data Encryption: Stored sensitive information — particularly payment information — is kept in encrypted form.
• Access Control: Only authorised staff may view personal information for specific, necessary purposes.
• Security Monitoring: System security is regularly monitored and tested.

4.2 Data Retention Period

go444 retains user data only for as long as necessary. All data is retained while an account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations and resolve disputes.

4.3 Response to a Data Breach

If a data breach occurs, go444 will investigate promptly and notify affected users in a timely manner. The applicable legal procedures will be followed in such cases.

05 Sharing Data with Third Parties

go444 does not sell or freely distribute users' personal information for any commercial purpose. However, necessary information may be shared with third parties in the specific circumstances below:

5.1 Service Provider Partners

Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to process payments and complete transactions. Gameplay-related technical data is shared with game providers (such as Pragmatic Play, JILI, and Evolution). These partners may use the data only for the purpose of delivering the specified service.

5.2 Legal Obligations

If go444 is required to disclose information under applicable Bangladeshi law or by court order, it is obliged to comply. Only the minimum necessary information will be provided in such cases.

5.3 Fraud and Security

The minimum necessary information may be shared with approved security services for the purpose of fraud detection or maintaining cybersecurity.

5.4 With Your Consent

For any sharing of information beyond the cases listed above, your explicit consent will be obtained.

06 Cookies and Tracking Technologies

go444 uses cookies and similar tracking technologies on its platform. These are stored as small data files in your browser.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for the basic functionality of the platform — these cannot be disabled.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Collect platform usage statistics to help improve the service.

6.2 Managing Cookies

You can accept or reject non-essential cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work correctly.

07 User Rights

go444 believes that every user has the right to control their own information. Your rights in this regard are described below:

7.1 Right to Access Information

You can contact our support team to find out what information about you is stored at go444. We will provide the information within a reasonable time in response to a verifiable request.

7.2 Right to Correct Information

If any information stored in your account is incomplete or incorrect, you may request a correction. Supporting documents may be required for information related to identity verification.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations or active disputes.

7.4 Right to Object to Processing

You may object to the use of your information for marketing or promotional communications. In such cases, contact support and we will take the necessary steps.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact go444's 24/7 live chat service or the support team by email. Your request will be processed after your identity has been verified.

08 Protection of Minors

go444's services are intended only for persons aged 21 and above. We are committed to protecting minors.

8.1 Age Verification Process

A user's age is verified at the time of registration. This verification process is conducted through identity documents and other supporting documents. If there is reason to suspect a user is a minor, the account will be suspended immediately.

8.2 No Collection of Minors' Information

go444 does not knowingly collect personal information from any minor. If it is confirmed that a person is under 21, all their data will be deleted and the account will be closed.

You can learn more about our commitments and the platform on the go444 About Us page.

09 Policy Changes

go444 reserves the right to update this Privacy Policy as needed. Changes to the Policy may be made due to service improvements, technological changes, or legal requirements.

9.1 Notice of Changes

If any significant changes are made, go444 will notify users in advance via their registered email or through a notification on the platform. Continued use of the platform after changes have been made will be considered acceptance of the new policy.

9.2 Previous Versions

If you need to view a previous version of this policy, please contact the support team. We will try to provide the previous version within a reasonable timeframe.

10 Contact

If you have any questions about this privacy policy or wish to exercise your rights regarding your information, please contact the go444 support team.

10.1 Contact Methods

• Live Chat: Available 24/7 directly on the platform via live chat — support is available in both Bengali and English.
• Email: [email protected]

10.2 Request Processing Timeframe

After receiving a data-related request, go444 will try to respond within a reasonable time. Complex requests may take longer, but you will be informed in such cases.

10.3 Additional Resources

Answers to any general questions about using go444's services can be found in our FAQ section. It is recommended to read the privacy policy and terms of service together.